Privacy policy

Privacy Policy – 4Barbers

4Barbers Pty Ltd ACN 650 735 916 and other related bodies
corporate (“we”, “us”, “our” or “4Barbers”) recognise and value the importance
of protecting your privacy when dealing with your personal information. We are
aware of our obligations under the Privacy Act 1988 (Cth) and we will ensure
that we fulfil our obligations under the Act.

This privacy policy outlines how we manage the
information we collect, store, use and disclose.

THE TYPES OF PERSONAL INFORMATION WE COLLECT

The kinds of personal information we collect and hold
will depend upon the reasons for, or circumstance of, its collection. It may
include, amongst other things:

your
name;

contact
details (including phone number address and email address);

age
and date of birth;

employment
details;

gender;

occupation;

signature;

in
certain circumstances, financial information including credit card
details, where appropriate;

information
concerning your employment with 4Barbers related bodies corporate.

 

OTHER TYPES OF INFORMATION WE COLLECT

Other information that we may collect about you which is
not personal information may include:

information
provided to us through the client services team, education team, website
or directly to team member within 4Barbers or at off-site training
locations in relation to our services or products (e.g. preferred brand,
course);

your
marketing preferences, including the type of marketing materials you wish
to receive and your preferred medium (e.g. email, sms, post);

your
transaction record of sales;

data
relating to your access of our website including browser type and version,
referring website address, domain name (if applicable), and frequency of
visits.

 

METHOD OF COLLECTION

We may collect your personal information in relation to
your interactions and transactions with us, including:

workshop,
event or course registration;

gift
cards;

making
a purchase on site or off site;

placing
an order online;

participating
in a promotion, competition, survey or charitable event;

making
a charitable donation; 

using
related digital services.

 

We may monitor and record your communications with us
(including email and telephone) for security, dispute resolution, and training
purposes and we also operate video and audio surveillance devices in our
premises.

 

We may also collect information from third parties such
as credit reporting bodies, suppliers who provide products to our site,
training organisations who provide enrolment details, and your nominated
referees if you are seeking employment with us.

 

PURPOSE OF WHY WE COLLECT, HOLD, USE AND DISCLOSE
INFORMATION

We collect, hold, use and disclose personal information
for the following purposes:

to
provide you with products and services you have requested from us;

to
communicate and maintain our relationship with you;

to
market our products and services to you;

to
respond to your queries;

to
provide you with details of events, promotions, special offers or
competitions including via mail, email or SMS;

for
processing applications for employment;

to
assess the performance of our website and to improve the operation of our
website;

to
conduct business processing functions including providing personal
information to our related bodies corporate, contractors, service
providers or other third parties;

for
the administrative, marketing (including direct marketing), planning,
product or service development, quality control and research purposes of
us and our related bodies corporate, contractors or service providers;

to
provide your updated personal information to our related bodies corporate,
contractors or service providers;

to
update our records and keep your contact details up to date;

to
process and respond to any complaint made by you;

to
meet legal or other regulatory obligations imposed on us.

 

We will not use your information for any purposes
unrelated to the services we provide, unless we first obtain your consent.
Where we collect your personal information we will do so only by lawful and
fair means and not in an unreasonably intrusive way.

 

YOUR OPTION NOT TO PROVIDE YOUR PERSONAL INFORMATION

If you do not provide us with the personal information
described above, some or all of the following may happen:

we
may not be able to provide our services to you, either to the same
standard or at all;

we
may not be able to provide you with information about services that you
may want, including information about special promotions or events; or

we
may be unable to tailor the content of our website to your preferences and
your experience of our website may not be as enjoyable or useful.

 

UNSOLICITED INFORMATION

We will destroy or de-identify personal information if we
have not requested it, or if we determine that the personal information you
have provided to us is not reasonably necessary for, or directly related to,
any of 4Barbers’s functions or activities.

 

DIRECT MARKETING

We use your personal information collected to identify
products and services that may be of interest to you. We may contact you from
time to time with new events, workshops, products, specials or promotions.

These communications may be sent through various media
including SMS or email. All of these communications are in accordance with
applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a
preference for a method of communication, we will endeavour to use that method
whenever practical to do so.

You can cancel your subscription to a mailing list or opt
out from receiving any communication from 4Barbers at any time by clicking the
“Unsubscribe” link provided on all our promotional emails and SMSs.

We will remove your personal information from any 4Barbers
mailing list at your request.

 

OUR WEBSITE

This privacy policy also applies to our website:
www.4barbers.com.au.

When you access our website, we may send a “cookie”
(which is a small summary file containing a unique ID number) to your computer.
This enables us to recognise your computer and greet you each time you visit
our website without bothering you with a request to register. It also enables
us to keep track of services you view so that, if you consent, we can send you
news about those services. We also use cookies to measure traffic patterns, to
determine which areas of our website have been visited and to measure
transaction patterns in the aggregate. We use this to research our users’
habits so that we can improve our online services. Our cookies do not collect
personal information. If you do not wish to receive cookies, you can set your
browser so that your computer does not accept them. We may log IP addresses
(that is, the electronic addresses of computers connected to the internet) to
analyse trends, administer the website, track users’ movements, and gather
broad demographic information.

 

As our website is linked to the internet, and the
internet is inherently insecure, we cannot provide any assurance regarding the
security of transmission of information you communicate to us online. We also
cannot guarantee that the information you supply will not be intercepted while
being transmitted over the internet. Accordingly, any personal information or
other information which you transmit to us online is transmitted at your own
risk.

 

Our website may contain links to other websites operated
by third parties. We make no representations or warranties in relation to the
privacy practices of any third party website and we are not responsible for the
privacy policies or the content of any third party website. Third party
websites are responsible for informing you about their own privacy practices.

 

We may disclose your personal information to:

our
employees, related bodies corporate and contractors for the purposes of
operation of our website or our business, fulfilling requests by you, and
to otherwise provide services to you;

to
our third party service providers, including without limitation web
hosting providers, IT systems administrators, mailing houses, couriers,
payment processors, data entry service providers, electronic network
administrators, debt collectors, and professional advisors such as
accountants, solicitors, business advisors and consultants;

suppliers
and other third parties with whom we have commercial relationships, for
business, marketing, and related purposes;

any
organisation for any authorised purpose with your express consent.

Your Personal Information may be disclosed to our service
providers or suppliers and third parties who we have a commercial relationship
with who is overseas.

4Barbers may combine or share any information that we
collect from you with information collected by any of our employees or related
bodies corporate within Australia.

 

DATA QUALITY AND SECURITY

We take all reasonable steps to protect your personal
information from misuse, interference and loss, and unauthorised access,
modification or disclosure including by means of firewalls, passwords,
encryption of credit card transactions using Secure Socket Layer (SSL)
technology, virus scanning tools and secure servers.

We may hold your information in either electronic or hard
copy form. Personal information is destroyed or de-identified when no longer
needed or when we are no longer required by law to retain it (whichever is the
later).

 

ACCESSING, CORRECTING AND UPDATING YOUR INFORMATION

You may access your personal information held by 4Barbers by
making a request to us via the contact details listed below.

 

If you believe that personal information we hold about
you is incorrect, incomplete or inaccurate, then you may request us to amend
it. We may ask you to verify your identity to ensure that personal information
we hold is not accessed improperly.

 

WHAT IS THE PROCESS IF YOU PERCEIVE A BREACH OF PRIVACY?

If you believe that your privacy has been breached,
please contact us using the contact information below and provide details of
the incident so that we can investigate it. We will treat your complaint
confidentially, investigate your complaint and aim to ensure that we contact
you and that your complaint is resolved within a reasonable time (and in any
event within the time required by the Privacy Act, if applicable).

 

CONTACT INFORMATION

If you wish to contact us in relation to this privacy
policy or your personal information, please contact our Privacy Officer as
follows:

 

Post: The Privacy Officer

4Barbers

Email: info@4barbers.com.au

 

AGREEMENT TO TERMS OF PRIVACY POLICY

By accessing our website and/or providing information to
us, you agree to the terms of our privacy policy. We will review and amend this
policy from time to time if our policies change. Any updated versions of this
privacy policy will be posted on our website and will be effective from the
date of posting. This privacy policy was last updated on 14 January 2022.

 

MICROSOFT CLARITY



We partner with Microsoft Clarity and Microsoft Advertising to capture how you
use and interact with our website through behavioral metrics, heatmaps, and
session replay to improve and market our products/services. Website usage data
is captured using first and third-party cookies and other tracking technologies
to determine the popularity of products/services and online activity.
Additionally, we use this information for site optimization, fraud/security
purposes, and advertising. For more information about how Microsoft collects
and uses your data, visit the Microsoft Privacy Statement.